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Utilization Management Administrative Assistant - Posting #18-063 in Vancouver, WA at Lifeline Connections

Date Posted: 1/30/2019

Job Snapshot

Job Description

Agency Background: 

Lifeline Connections is recognized as a leading behavioral health treatment provider in Southwest Washington, offering multiple mental health services. Lifeline clients receive an unprecedented level of care by highly skilled professionals who know how to help people find long-term recovery. Lifeline's goal is to meet a chronic and desperate need for mental health and addiction treatment services. Lifeline has a vision of creating the best addiction treatment and rehabilitation possible in a way that is affordable to the greatest number of people. Over the past fifty years the executive management team and board of directors of Lifeline have remained committed to our passion and vision. 

Utilization Management Administrative Assistant - Posting #18-063 

Major Duties: 
The Admissions Administrative Assistant position works under the supervision of the Admissions Supervisor. This position provides assistance and support to the utilization management process. This includes working with public and private insurance companies to perform ongoing utilization review and authorization for all higher levels of care. In fulfilling these responsibilities, the incumbent performs the following duties independently:

• Collaborates with the supervisory staff and Program Manager, other senior staff members, and other counselors in building and maintaining clinical files sufficient to document and complete authorization;
• Assists clients as needed with necessary documentation needed for treatment;
• Ensures a safe environment that promotes recovery for clients;
• Work as part of the billing unit, functioning as a team to ensure proper services are received by each client;
• Contact insurance companies for explanation of benefits as needed;
• Maintain complete and up to date files that document all services and contacts provided consistent with the requirements of Washington Administrative Code (WAC) and agency policy;
• Complete authorizations for higher level of care admissions as part of a wait list of emergent needs;
• Completes concurrent reviews and coordinates with clinicians on discharge planning and post discharge follow up care;
• Data entry of authorizations, clinical notes, and billing information in clinical files;
• Complete retro-reviews as assigned by management staff;
• Other duties as assigned.

Job Requirements


• High School diploma or equivalent required;
• College coursework preferred;
• Experience conducting treatment authorizations with commercial insurance and/or managed care plans, preferred;
• Minimum of one year experience in a clerical capacity;
• Thorough knowledge of agency word processing and data base systems;
• Ability to produce accurate reports, forms, etc.;
• Ability to problem solve; 
• Ability to communicate clearly both verbally and in writing;
• Great attendance;
• Ability to work well with others.

Salary: DOE

Application Process: 
Submit a cover letter and resume to Human Resources. We will only accept resumes with a cover letter specifying the position title and posting number of the position you are applying for. For more information on this and other positions, please visit our website at 

The Benefits:

Lifeline Connections is striving to be your employer of choice by offering our regular/full time employees a generous benefits package. The plan covers over 75% of medical, dental, and vision costs for the employee and all dependents. We also have employer paid Short Term Disability, Long Term Disability, Life Insurance and a 401(K) plan that matches dollar for dollar up to 3%. On top of all that, our employees receive 4 weeks paid time off during their first year of employment (accrual rates increase with years of service) and 11 paid holidays per year! 

Send us your resume and let's talk about you joining our team!